I cant hear any sound during the show…

Oh no, it seems like the sound is playing hide-and-seek! Let’s track it down together. Here are some troubleshooting steps you can take:

  1. Volume check: First things first, make sure that the volume is turned up and not accidentally muted. Check both the device you’re using to watch the show and the TV screen. Sometimes the simplest solution does the trick!
  2. Cable connections: Verify that all the cables are securely and correctly connected. A loose or faulty connection could be causing the audio issue. Double-check the connections between your device, the TV, and any external audio devices if you’re using them.
  3. App volume: Take a look at the volume settings in the NetQuizz App on your mobile device. Ensure that the volume levels are turned up and not set too low.
  4. TV volume: Check the volume settings on your TV itself. It’s possible that the TV’s volume is turned down or muted, which would affect the audio output. Adjust the TV volume accordingly to see if it resolves the issue.

If you’ve gone through these steps and are still not hearing any sound, don’t worry! Our support team is here to help. Reach out to us using the “Support” tab within your login area or by emailing us at info@netquizz.com. Provide details about the problem, including the show you’re having difficulty with, the device you’re using, and any other relevant information. We’ll work with you to get the sound back in action.

We appreciate your patience and effort in troubleshooting this issue. Our aim is to ensure you have an enjoyable trivia experience, complete with all the delightful sounds!

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